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Error 0x87D1313D: VPP License Retrieval Failed

Error Message

Could not retrieve license for the app with iTunes Store ID.

Error Details​

PropertyValue
Error Code (Hex)0x87D1313D
Error Code (Dec)-2016333507

Description​

info

This error occurs when Intune cannot retrieve the Volume Purchase Program (VPP) license for an iOS/iPadOS app. The issue typically involves VPP token synchronization problems or license assignment conflicts between user-based and device-based licensing.

Common Causes​

🔑 License Issues​

  • VPP token sync failure
  • License assignment conflict
  • Token expiration
  • Insufficient licenses

📱 Assignment Problems​

  • Mixed licensing types
  • Group assignment conflicts
  • Device enrollment issues
  • VPP token mismatch

Impact​

note
  • App deployment blocked
  • License assignment failure
  • May affect multiple users/devices
  • Requires administrative intervention

License States​

  • 🚫 Failed State:
    • License retrieval incomplete
    • Token synchronization issues
    • Assignment conflicts
  • ✅ Required Actions:
    • Token resynchronization
    • License reassignment
    • Possible device re-enrollment

Deployment Impact​

  • 📲 App Installation:
    • Blocked pending license
    • Failed deployment status
    • User notification of failure
  • 🔄 Recovery Process:
    • Multiple resolution steps
    • Possible token refresh
    • License reallocation needed

Resolution Steps​

1️⃣ Initial Troubleshooting​

  • Sync VPP token
  • Force device sync with Intune
  • Verify license availability
  • Check token expiration

2️⃣ License Reassignment​

  • Remove group assignment
  • Switch to device-based licensing
  • Reassign VPP app
  • Monitor deployment status

3️⃣ Advanced Resolution​

  • Revoke app license from device
  • Clear existing assignments
  • Revoke all VPP licenses
  • Re-enroll device if needed

Best Practices​

👨‍💻 For IT Administrators​

  • Regular token synchronization
  • Monitor license usage
  • Document assignment changes
  • Track deployment status
  • Maintain token validity

🔄 For License Management​

  • Use consistent licensing model
  • Avoid mixed assignments
  • Monitor license pool
  • Regular token maintenance
  • Track license allocation

Troubleshooting Tips​

License Resolution Steps
  1. Sync VPP token
  2. Check license availability
  3. Verify assignment type
  4. Monitor deployment status
Advanced Resolution

If initial steps fail:

  • Revoke individual app license
  • Clear device assignments
  • Revoke all device licenses
  • Re-enroll device

Additional Notes​

💡 VPP token health critical

🔑 License management important

⚠️ May require re-enrollment

📱 Token sync essential

Intune Docs

Apple Business

License Guide

Detailed Resolution Process​

  1. Sync VPP Token

    • Navigate to Tenant Administration
    • Select VPP tokens
    • Force token synchronization
    • Wait for sync completion

  2. Check License Assignment

    • Review app assignments
    • Verify license type (user vs. device)
    • Remove conflicting assignments
    • Reassign with correct license type

  3. Revoke Individual License

    • Go to Apps > iOS
    • Select VPP app
    • Navigate to App licenses
    • Select affected device
    • Revoke license
    • Reassign to group

  4. Full License Reset

    • Navigate to Devices > iOS
    • Select affected device
    • Go to Overview
    • Select "Revoke licenses"
    • Retire device
    • Re-enroll in Intune
Best Practice

Document each step attempted and its outcome for future reference and pattern identification.